Spotless Cleaning Services is committed to protecting your privacy and ensuring a seamless service experience. This document outlines our policies regarding data collection, service terms, cancellations, and liability. By using our services, you agree to the following Privacy Policy and Terms & Conditions.

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1. Privacy Policy

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1.1 Information We Collect

We may collect the following types of personal information:
   •    Personal Identifiable Information (PII): Name, address, phone number, email address, and payment details.
   •    Service Information: Property details and specific cleaning requests.
   •    Communication Data: Emails, messages, and feedback.
   •    Website Usage Data: IP addresses, browser type, and website interactions.
   •    Media: Photos and videos taken for business purposes (with client awareness).

1.2 How We Collect Information

We collect personal information through:
   •    Service bookings (phone, email, website).
   •    Direct communication (inquiries, feedback, or complaints).
   •    Automated technologies like website cookies (if applicable).

1.3 How We Use Your Information

We use your data to:
   •    Provide and manage our cleaning services.
   •    Process payments and invoices.
   •    Communicate regarding bookings, inquiries, or complaints.
   •    Improve our services and customer experience.
   •    Comply with legal and regulatory obligations.

We do not sell, rent, or trade your personal information.

1.4 Information Sharing and Disclosure

Your data may be shared with:
   •    Service Providers: Payment processors and contractors assisting with service delivery.
   •    Legal Authorities: If required by law, court order, or to protect our legal rights.

1.5 Data Security

We implement security measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure.

1.6 Your Rights and Choices

You have the right to:
   •    Access, update, or delete your personal data.
   •    Opt-out of marketing communications.

1.7 Retention of Information

We retain personal data only as long as necessary to provide our services and comply with legal requirements.

1.8 Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time without prior notice. Updates will be posted on our website with an effective date.

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2. Terms & Conditions

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2.1 Booking & Cancellation Policy
   •    Cancellations made while our team is on the way will incur a $100 fee to cover travel costs.
   •    Cancellations or rescheduling must be made at least 24 hours in advance to avoid penalties.

2.2 Service Completion Approval
   •    After cleaning, clients must inspect the property and provide approval before our team leaves.
   •    Any objections or complaints after we leave the premises will not be accepted.

2.3 Changes to Terms & Conditions
   •    We reserve the right to modify our services, pricing, or policies at any time without prior notice.

2.4 Photos & Videos for Business Purposes
   •    We may take photos and videos before and after cleaning for training, marketing, or service verification purposes.
   •    No sensitive personal information will be shared publicly without consent.

2.5 Liability & Disclaimer
   •    We take great care in our cleaning process, but we are not liable for pre-existing damages or fragile items left in the property.
   •    Clients are responsible for securing valuables and fragile items before our team arrives.

By booking our services, you acknowledge and agree to these terms.